Shop employees experience knife threats and harassment, with 54% reporting weekly mistreatment. Campaigns such as Let's Respect Retail and ShopKind Week highlight increasing retail abuse. The increase in abuse follows a series of events documented across the sector this autumn.
A Waitrose veteran assumes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC launches a new store in Oslo, celebrated by Robbie Fowler. Independent retailers expand within Staffordshire's shopping centre. Retailers are reviewing staffing levels and training in response. Staff unions call for stronger protection measures as cases increase.